1st Time: It's On Us! No worries, we all get busy and forget.

2nd Time: 50% Due. We hate that you missed your appointment! As a favor, we will only charge you half.

3rd Time: 100% Due. We miss you! But our stylists are waiting.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally, a No-Show fee will apply.

As a courtesy, we will call and confirm your service appointments two business days prior to your appointment date. However, if we are unable to reach you please understand that it is your responsibility to remember your appointment dates and times to avoid late arrival, missed appointments and the No-Show fee.